Table of Content
- Community Pharmacy Practice –
Definition, history and development of community pharmacy – International and Indian scenarios. Professional responsibilities of community pharmacists. Introduction to the concept of Good Pharmacy Practice and SOPs.
- Prescription and prescription handling
l Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage
l Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them
- Communication skills
l Definition, types of communication skills
l Interactions with professionals and patients
l Verbal communication skills (one-to-one, over the telephone)
l Written communication skills
l Body language
l Patient interview techniques
- Patient counselling
l Definition and benefits of patient counselling
l Stages of patient counselling – Introduction, counselling content, counselling process, and closing the counselling session
l Barriers to effective counseling – Types and strategies to overcome the barriers
l Patient counselling points for chronic diseases/disorders – Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
l Patient Package Inserts – Definition, i mportance and benefits, Scenarios of PPI use in India and other countries
l Patient Information leaflets – Definition and uses.
- Medication Adherence
Definition, factors influencing non- adherence, strategies to overcome non-adherence
- Health Screening Services in Community Pharmacy
Introduction, scope, and importance of various health screening services – for routine monitoring of patients, early detection, and referral of undiagnosed cases
- Over The Counter (OTC) Medications
l Definition, need and role of Pharmacists in OTC medication dispensing
l OTC medications in India, counseling for OTC products
l Self-medication and role of pharmacists in promoting the safe practices during self-medication
- Responding to Symptoms Minor Ailments
Responding to symptoms, minor ailments, and advice for self-care in conditions such as – Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
- Community Pharmacy Management
l Legal requirements to set up a community pharmacy
l Site selection requirements
l Pharmacy designs and interiors
l Vendor selection and ordering
l Procurement, inventory control methods, and inventory management
l Financial planning and management
l Accountancy in community pharmacy – Day book, Cash book
l Introduction to pharmacy operation softwares – usefulness and availability
l Customer Relation Management (CRM)
l Audits in Pharmacies
l SOP of Pharmacy Management
l Introduction to Digital Health, mHealth and Online pharmacies.
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