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Text Book of Community Pharmacy & Management (ER2020-22T)

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This book has been written with an idea of introducing different aspects and fundamentals of the subject of Community Pharmacy and Management to students of diploma level. This book contains all the important parameters that need to be considered before and during the patient counseling and treatment. The contents of the book have been designed in accordance with the latest revised syllabus of Pharmacy Council of India for D. Pharm Second Year Students.

In compiling this book, we have consulted several books, journals and other regulatory materials and we express our indebtedness to those authors, publishers and regulatory officials. This book has been written to provide theoretical information in an operational manner about procedures, techniques and methods used to maintain the management and dignity of community pharmacist.

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SKU: DP202 Categories: , , , ,
ISBN 978-93-91334-46-8
Publishers R. Narain Publishers & Distributors
Author Pranjal K. Singh & Kapil Sachan
Binding Paperback
Edition 1/e
Price 240
Year 2022
Pages 208
Subject Text Book of Community Pharmacy & Management (ER2020-22T)
Weight 250 g

Table of Content

1 Community  Pharmacy   Practice            –     Definition,   history   and

development  of community pharmacy – International and  Indian scenarios

2 Professional responsibilities of community pharmacists



Introduction  to  the  concept  of  Good   Pharmacy Practice  and


3 Prescription and prescription handling

   Definition,  parts of prescriptions,  legality  of prescriptions, prescription handling, labelling of dispensed medications (Main  label,  ancillary  label, pictograms),  brief  instructions on medication usage

   Dispensing     process,    Good      Dispensing     Practices, dispensing errors and strategies to minimize them

4 Communication skills

   Definition, types of communication skills

   Interactions with professionals and  patients

   Verbal      communication       skills     (one-to-one,        over     the telephone)

   Written communication skills

   Body language

   Patient interview techniques

5 Patient counselling

   Definition and  benefits of patient counselling

   Stages of patient counselling – Introduction,  counselling content, counselling  process, and  closing the  counselling session

   Barriers to  effective counseling  – Types and  strategies to overcome the barriers

   Patient         counselling         points         for         chronic diseases/disorders – Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS

   Patient   Package  Inserts  –  Definition,   i mportance  and benefits, Scenarios of PPI use in India and  other  countries

   Patient Information leaflets – Definition and uses

6 Medication Adherence

Definition,  factors   influencing   non-   adherence,  strategies   to overcome  non-adherence

7 Health Screening Services in Community Pharmacy

Introduction, scope, and  importance  of various health  screening services – for routine monitoring of patients, early detection, and referral of undiagnosed cases

9 Over  The Counter (OTC) Medications

 Definition, need and  role of Pharmacists in OTC medication dispensing

 OTC medications in India, counseling for OTC products

 Self-medication  and  role  of  pharmacists  in  promoting  the safe practices during self-medication

Responding  to  symptoms, minor  ailments,  and  advice  for self-care   in   conditions   such  as  –  Pain   management, Cough,   Cold,   Diarrhea,   Constipation,   Vomiting,   Fever,  Sore   throat,   Skin  disorders,  Oral  health  (mouth   ulcers, dental pain, gum swelling)


10         Community Pharmacy Management

   Legal requirements to set up a community pharmacy                          25

   Site selection requirements

   Pharmacy designs and  interiors

   Vendor selection and ordering

   Procurement,  inventory  control  methods,  and   inventory management

   Financial planning and management

   Accountancy in  community  pharmacy –  Day  book,  Cash book

   Introduction to pharmacy operation softwares – usefulness and availability

   Customer Relation Management (CRM)

   Audits in Pharmacies

   SOP  of Pharmacy Management

   Introduction    to     Digital    Health,    mHealth    and    Online pharmacies


  1. Comprehensive coverage of theoretical and diagrammatical aspects of pharmaceutics.
  2. All intricate aspects are explained by simple, lucid and specific explanations and substantiated with neat and elaborate diagrammatic sketches.
  3. Examples from pharmaceutics are included extensively.


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