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Text Book of Community Pharmacy & Management (ER2020-22T)

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This book has been written with an idea of introducing different aspects and fundamentals of the subject of Community Pharmacy and Management to students of diploma level. This book contains all the important parameters that need to be considered before and during the patient counseling and treatment. The contents of the book have been designed in accordance with the latest revised syllabus of Pharmacy Council of India for D. Pharm Second Year Students.

In compiling this book, we have consulted several books, journals and other regulatory materials and we express our indebtedness to those authors, publishers and regulatory officials. This book has been written to provide theoretical information in an operational manner about procedures, techniques and methods used to maintain the management and dignity of community pharmacist.

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SKU: DP202 Categories: , , , ,
ISBN 978-93-91334-46-8
Publishers R. Narain Publishers & Distributors
Author Pranjal K. Singh & Kapil Sachan
Binding Paperback
Edition 1/e
Price 240
Year 2022
Pages 208
Subject Text Book of Community Pharmacy & Management (ER2020-22T)
Weight 250 g

Table of Content

1 Community ¬†Pharmacy¬† ¬†Practice¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† ‚Äď ¬†¬†¬† Definition,¬† ¬†history¬† ¬†and

development  of community pharmacy РInternational and  Indian scenarios

2 Professional responsibilities of community pharmacists



Introduction  to  the  concept  of  Good   Pharmacy Practice  and


3 Prescription and prescription handling

Ôā∑¬†¬† Definition, ¬†parts of prescriptions, ¬†legality ¬†of prescriptions, prescription handling, labelling of dispensed medications (Main ¬†label, ¬†ancillary ¬†label, pictograms), ¬†brief ¬†instructions on medication usage

Ôā∑¬†¬† Dispensing¬†¬†¬† ¬†process,¬†¬† ¬†Good¬†¬†¬†¬† ¬†Dispensing¬†¬†¬† ¬†Practices, dispensing errors and strategies to minimize them

4 Communication skills

Ôā∑¬†¬† Definition, types of communication skills

Ôā∑¬†¬† Interactions with professionals and¬† patients

Ôā∑¬†¬† Verbal¬†¬†¬†¬†¬† communication¬†¬†¬†¬†¬†¬† skills¬†¬†¬†¬† (one-to-one, ¬†¬†¬†¬†¬†¬† over¬†¬†¬†¬† the telephone)

Ôā∑¬†¬† Written communication skills

Ôā∑¬†¬† Body language

Ôā∑¬†¬† Patient interview techniques

5 Patient counselling

Ôā∑¬†¬† Definition and¬† benefits of patient counselling

Ôā∑¬†¬† Stages of patient counselling – Introduction, ¬†counselling content, counselling ¬†process, and ¬†closing the ¬†counselling session

Ôā∑¬†¬† Barriers to ¬†effective counseling ¬†– Types and ¬†strategies to overcome the barriers

Ôā∑¬†¬† Patient¬†¬†¬†¬†¬†¬†¬† ¬†counselling¬†¬†¬†¬†¬†¬†¬† ¬†points¬†¬†¬†¬†¬†¬†¬† ¬†for¬†¬†¬†¬†¬†¬†¬† ¬†chronic diseases/disorders – Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS

Ôā∑¬†¬† Patient¬† ¬†Package ¬†Inserts ¬†– ¬†Definition,¬† ¬†i mportance ¬†and benefits, Scenarios of PPI use in India and ¬†other ¬†countries

Ôā∑¬†¬† Patient Information leaflets – Definition and uses

6 Medication Adherence

Definition,  factors   influencing   non-   adherence,  strategies   to overcome  non-adherence

7 Health Screening Services in Community Pharmacy

Introduction, scope, and  importance  of various health  screening services Рfor routine monitoring of patients, early detection, and referral of undiagnosed cases

9 Over  The Counter (OTC) Medications

Ôā∑ Definition, need and ¬†role of Pharmacists in OTC medication dispensing

Ôā∑ OTC medications in India, counseling for OTC products

Ôā∑ Self-medication¬† and ¬†role ¬†of ¬†pharmacists ¬†in ¬†promoting ¬†the safe practices during self-medication

Ôā∑ Responding ¬†to ¬†symptoms, minor ¬†ailments, ¬†and ¬†advice ¬†for self-care¬†¬† in¬† ¬†conditions¬† ¬†such ¬†as ¬†– ¬†Pain¬† ¬†management, Cough,¬† ¬†Cold,¬† ¬†Diarrhea,¬† ¬†Constipation,¬† ¬†Vomiting,¬† ¬†Fever, ¬†Sore¬† ¬†throat,¬† ¬†Skin ¬†disorders, ¬†Oral ¬†health ¬†(mouth¬† ¬†ulcers, dental pain, gum swelling)


10         Community Pharmacy Management

Ôā∑¬†¬† Legal requirements to set up a community pharmacy¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† 25

Ôā∑¬†¬† Site selection requirements

Ôā∑¬†¬† Pharmacy designs and ¬†interiors

Ôā∑¬†¬† Vendor selection and ordering

Ôā∑¬†¬† Procurement, ¬†inventory ¬†control ¬†methods, ¬†and¬† ¬†inventory management

Ôā∑¬†¬† Financial planning and management

Ôā∑¬†¬† Accountancy in ¬†community ¬†pharmacy ‚Äď ¬†Day ¬†book, ¬†Cash book

Ôā∑¬†¬† Introduction to pharmacy operation softwares ‚Äď usefulness and availability

Ôā∑¬†¬† Customer Relation Management (CRM)

Ôā∑¬†¬† Audits in Pharmacies

Ôā∑¬†¬† SOP ¬†of Pharmacy Management

Ôā∑¬†¬† Introduction¬†¬†¬† to ¬†¬†¬† Digital¬†¬†¬† Health,¬†¬†¬† mHealth¬†¬†¬† and ¬†¬† Online pharmacies


  1. Comprehensive coverage of theoretical and diagrammatical aspects of pharmaceutics.
  2. All intricate aspects are explained by simple, lucid and specific explanations and substantiated with neat and elaborate diagrammatic sketches.
  3. Examples from pharmaceutics are included extensively.


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