Text Book of Community Pharmacy & Management (ER2020-22T)

development  of community pharmacy – International and  Indian scenarios

Introduction  to  the  concept  of  Good   Pharmacy Practice  and

SOPs.

   Definition,  parts of prescriptions,  legality  of prescriptions, prescription handling, labelling of dispensed medications (Main  label,  ancillary  label, pictograms),  brief  instructions on medication usage

   Dispensing     process,    Good      Dispensing     Practices, dispensing errors and strategies to minimize them

   Definition, types of communication skills

   Interactions with professionals and  patients

   Verbal      communication       skills     (one-to-one,        over     the telephone)

   Written communication skills

   Body language

   Patient interview techniques

   Definition and  benefits of patient counselling

   Stages of patient counselling – Introduction,  counselling content, counselling  process, and  closing the  counselling session

   Barriers to  effective counseling  – Types and  strategies to overcome the barriers

   Patient         counselling         points         for         chronic diseases/disorders – Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS

   Patient   Package  Inserts  –  Definition,   i mportance  and benefits, Scenarios of PPI use in India and  other  countries

   Patient Information leaflets – Definition and uses

Definition,  factors   influencing   non-   adherence,  strategies   to overcome  non-adherence

Introduction, scope, and  importance  of various health  screening services – for routine monitoring of patients, early detection, and referral of undiagnosed cases

 Definition, need and  role of Pharmacists in OTC medication dispensing

 OTC medications in India, counseling for OTC products

 Self-medication  and  role  of  pharmacists  in  promoting  the safe practices during self-medication

 Responding  to  symptoms, minor  ailments,  and  advice  for self-care   in   conditions   such  as  –  Pain   management, Cough,   Cold,   Diarrhea,   Constipation,   Vomiting,   Fever,  Sore   throat,   Skin  disorders,  Oral  health  (mouth   ulcers, dental pain, gum swelling)